Frequently Asked Questions
Great question! Supplying a photo of the work required will help us to make a judgement on time, and provide an indication of the tools required. When booking our professionals on hourly rate, we also suggest that if you have a few little jobs that we could potentially deal with should there be time left over, let us know.
No, we don’t. And there’s never an obligation for you to go ahead with the work.
No, not always. If it’s a relatively straightforward job, our professional team will do the job right away, charging our hourly rate. If the job is more complicated, we will arrange for a written quotation to be sent to you.
This is a worst-case scenario for us and we’ll move heaven and earth to get it rectified to your satisfaction. Just contact us the moment you feel unhappy, and we’ll set the wheels in motion to make you happy.
Yes, by giving us 48 hours’ notice.
All of our team wear uniforms and are CR-checked. On the occasions we employ outside contractors, we make a series of checks on the company before contracting them.
As is with life, sometimes things are a little outside of our control. On the rare occasion that something unforeseen arises, we’ll inform you immediately of the need for any additional labour or materials.
Please do your best to supply visitor permits, where possible. If we do incur parking or congestion charges, they will be passed on to you.
Yes, we have full public liability insurance cover up to £5million.
Wherever possible, the same day. Otherwise, usually within 48 hours.
Yes. But there’s a small additional charge to cover the increase in the staff wages.
Yes, we do.
Yes. They are either registered with NICEIC (National Inspection Council for Electrical Installation Contracting) or City and Guilds.
For smaller jobs we charge on an hourly basis. Larger projects are usually charged at a fixed, all-inclusive price.
We accept bank transfers, cash or check. Or you can pay by credit/debit card using our secure online payment facility.
All areas across Central London and the surrounding areas.
Yes. Time is charged at our standard hourly rate. However, our prime location means that a local DIY store is never far away.
We don’t usually carry stepladders, so please let us know if your job requires it. In the event we need to work at a height greater than 7.70 feet (234cm), we’ll charge a slightly increased rate. You’ll be made aware of this before any work begins.
No problem. Use the contact details below and we’ll happily answer any questions and provide advice wherever we can.