Terms and Conditions

Dear Client,

Thank you for choosing TMT Central LTD for your property maintenance needs. To ensure transparency and mutual understanding, we have outlined our Terms and Conditions below. These Terms govern all services provided by TMT Central LTD and form a legally binding contract between you, the Client, and us, the Company.

We kindly ask that you review these Terms and Conditions carefully. Should you have any questions or require further clarification, please do not hesitate to contact us. Your understanding and acceptance of these Terms are crucial for a smooth and professional service experience.

Best regards,
The TMT Central Team
Date Created: August 2024

Definitions

For the purposes of these Terms and Conditions:

"Services" refers to all property maintenance services provided by TMT Central LTD.
"Client" refers to the individual or entity requesting the services.
"Company" refers to TMT Central LTD.

Contact Information
For customer support or queries related to these Terms and Conditions, please contact us at:

Phone: 02039503309
Email: info@tmtcentral.co.uk
Address: 146 Great Portland Street. London, W1W 6QB

Severability Clause
If any provision of these Terms and Conditions is found to be unenforceable or invalid, such provision shall be severed from these Terms and Conditions, and the remaining provisions shall continue to be enforceable and valid to the fullest extent permitted by law.

Entire Agreement Clause
These Terms and Conditions, along with any Service Agreements, constitute the entire agreement between the Client and the Company. They supersede all prior understandings, agreements, representations, and warranties, both written and oral, regarding the Services.

Acceptance of Terms
By requesting and using our Services, the Client acknowledges that they have read, understood, and agreed to these Terms and Conditions. The Client's continued use of the Services constitutes acceptance of these Terms and any future amendment

1. Introduction

These Terms and Conditions ("Terms") govern all property maintenance services ("Services") provided by TMT CENTRAL LTD ("the Company", "We", "Us") to the client ("Client", "You"). By requesting our Services, You agree to be bound by these Terms, which form a legally binding contract between You and the Company.

2. Services Provided

The Company specialises in comprehensive property maintenance solutions, including but not limited to handyman tasks, electrical services, painting, plumbing, and refurbishments. A detailed scope of Services, tailored to each Client's specific needs, will be agreed upon in a Service Agreement ("Agreement").

2.3 Client Responsibilities:

The Client is responsible for providing safe access to the property and ensuring the work site is free of hazards. The Client must also comply with health and safety regulations as applicable.

3. Agreement and Quotations

3.1 All quotations provided by the Company are subject to acceptance within 30 days. Acceptance occurs upon the Client's written or verbal confirmation, or by any act implying acceptance.

3.2 The Agreement, including the scope of Services, costs, and any other relevant details, will be documented in writing. Any amendments must be mutually agreed upon and documented.

4. Financial Terms

4.1 Pricing Structure: The Company offers services on an hourly rate, daily rate, and fixed quote basis, depending on the nature of the work and the Client's preferences.

• Hourly Rate: Suitable for smaller or undefined tasks where the total time requirement cannot be easily estimated in advance.
• Daily Rate: Applies to work that is expected to occupy a full day or multiple days but does not warrant a fixed quote.
• Fixed Quote: Recommended for larger projects with a defined scope where both parties agree on a total price for the complete delivery of services.

4.2 Prices for Services, whether on an hourly rate, daily rate, or fixed quote basis, will be detailed in the Agreement. Adjustments to the prices or payment structure may be made for additional services requested by the Client or required due to unforeseen circumstances, subject to the Client's approval.

4.3 Payments are due as specified in the Agreement, reflecting the chosen pricing structure. The Company may require an advance deposit or staged payments for fixed quote projects. For services charged on an hourly or daily rate, payment terms will be communicated and agreed upon in advance. Late payments may incur interest charges at 10% per month.

4.4 All charges are inclusive of VAT, where applicable, and any additional charges such as for materials or expenses will be clearly itemised in the invoice.

4.5 Accepted Payment Methods: The Company accepts payments via bank transfer, credit card, and other methods as specified in the Agreement. Additional fees may apply for certain payment methods, which will be communicated in advance.

4.6 Payment Disputes: Any disputes regarding payments must be communicated to the Company within 7 days of receipt of the invoice. The Company will investigate and resolve disputes promptly.

5. Cancellation and Termination

5.1 The Client may cancel the Services by providing written notice at least 48 hours in advance for small one-day jobs, three days in advance for jobs lasting two days or longer which have been booked on a daily rate, and two weeks in advance for significant refurbishment projects, assuming no materials have been purchased.

5.2 The Company reserves the right to terminate the Agreement with immediate effect if the Client breaches these Terms, fails to make timely payments, or impedes the execution of Services.

5.3 Refund Policy: Refunds for cancelled Services will be provided only if the cancellation notice is within the specified timeframes and no materials have been purchased. If materials have been purchased, the cost of such materials will be deducted from any refund.

5.4 Material Costs: In the event of cancellation after materials have been purchased, the Client will be responsible for the cost of materials, which will be deducted from any deposit or payment made.

6. Completion and Delays

6.1 The Company aims to complete Services within the agreed timeframe. However, completion times are estimates and not guaranteed. The Company is not liable for delays caused by factors beyond our control.

6.2 In case of delay, the Company will communicate promptly with the Client, providing updated timelines and mitigation strategies.

7. Standards and Warranty

7.1 The Company guarantees that all Services will be performed to a professional standard.

7.2 A warranty period of 6 months covers all Services against defects in workmanship. This does not cover damage caused by misuse, neglect, or normal wear and tear.

8. Limitation of Liability

8.1 The Company's liability for any claim related to these Terms or the Services provided shall not exceed the total fee paid by the Client for the Services.

8.2 The Company is not liable for indirect, consequential, or special damages, including but not limited to loss of profit, business, contracts, goodwill, or anticipated savings.

8.3 Insurance: The Company maintains public liability insurance and employer's liability insurance. Details of coverage can be provided upon request.

8.4 Exclusions: The Company is not liable for any defects or damages caused by materials supplied by the Client or any third party.

9. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Disputes arising shall be exclusively subject to the jurisdiction of the courts of England and Wales.

10. Amendments

The Company reserves the right to amend these Terms at any time. The most current version will be available on our website or upon request. Continued use of our Services following any changes indicates your acceptance of the new Terms.

11. Dispute Resolution and Payment Obligations

11.1 The Company is committed to delivering services of the highest quality and in accordance with the agreed specifications within the Service Agreement. If, however, the Client is dissatisfied with the quality of the work performed, the Client agrees to notify the Company within 7 days of service completion, detailing the nature of the dissatisfaction. The Company will investigate the complaint promptly and take necessary corrective action to resolve the issue to the mutual satisfaction of both parties.

11.2 The Client acknowledges that any dissatisfaction with the services rendered does not provide a basis to withhold payment. The Company's policy is to address and rectify any valid complaints or concerns through remediation or adjustment to the service as deemed appropriate by the Company.

11.3 In the event of a dispute regarding the quality of the service provided, the Client and the Company agree to seek resolution through direct negotiation. If the dispute cannot be resolved through negotiation, both parties agree to submit the dispute to mediation before resorting to legal proceedings. The costs of any mediation shall be shared equally between the Client and the Company.

11.4 All payments under the Agreement are due in full as specified in the Financial Terms (Section 4). Failure to adhere to the payment terms may result in interest charges, as detailed in section 4.3, and may also lead to the suspension of further services and legal action to recover any outstanding amounts.

11.5 Arbitration: If a dispute cannot be resolved through mediation, both parties agree to submit the dispute to binding arbitration in accordance with the rules of the Chartered Institute of Arbitrators. The costs of arbitration will be shared equally between the Client and the Company.

12. Intellectual Property Rights

All intellectual property rights, including but not limited to work methods, designs, and documentation produced by TMT CENTRAL LTD in the course of providing services, shall remain the exclusive property of TMT CENTRAL LTD. This clause is intended to protect the proprietary methods and business information of TMT CENTRAL LTD.

13. Confidentiality

Both TMT CENTRAL LTD and the Client agree to maintain the confidentiality of all non-public business information shared between the parties during the course of service provision. Disclosure of such information shall only be permissible when required by law, ensuring the protection of both parties business secrets and client privacy.

14. Force Majeure

Neither TMT CENTRAL LTD nor the Client shall be held liable for any failure to perform their contractual obligations if such failure is due to events beyond their reasonable control, including but not limited to natural disasters, war, or strikes (a "Force Majeure Event"). This Force Majeure clause provides a mutual waiver of liability under these extraordinary circumstances.

15. Non-Disclosure Agreement (NDA)

For engagements involving access to sensitive information, a separate Non-Disclosure Agreement (NDA) may be executed to further safeguard such information. This measure is particularly pertinent for refurbishment or electrical works that could expose TMT CENTRAL LTD's team to confidential client information.

16. Data Protection and Privacy

16.1 Data Protection: The Company complies with the General Data Protection Regulation (GDPR) and is committed to protecting the privacy of Clients. Details on how personal data is collected, used, and stored are available in our Privacy Policy, which can be found on our website.

16.2 Client Data: The Client consents to the processing of their personal data as necessary for the performance of the Services and as outlined in our Privacy Policy.